We can provide maintenance for a wide variety of companies from standard small office setups to full nation-wide support of large companies. We even support retail based EPOS solutions (see EPOS section).
We understand that a maintenance contract means maintenance and not just repair. Logixs Solutions has adopted the approach that it is better to solve any potential problems before they become an issue and cause system down time.
With this in mind all our maintenance contracts adopt a preventative approach. Depending of the terms of the contract a skilled engineer will visit your site on a agreed regular basis to carry out checks to ensure that the systems are working to peak efficiency, and any potential problems identified and rectified.
If a problem does occur the first point of call is our technical help desk. One of our skilled Technical support staff will take your call and try a solution over the phone, our agent can dial into your network to try and solve any problems remotely. If this fails then a call will be placed to one of our field service engineers, who will be on site well within the agreed SLA (Service Level Agreement) from the first point of contact. From information provided to our field service engineer from our contact centre a solution can be reached quickly and effectively.
Every business has a different requirement when it comes to choosing their IT infrastructure. From simple workgroups to advanced networks containing multiple domains, any mistakes can cost a company dearly.
This is where Logixs Solutions come in. A skilled engineer will visit and discuss in depth what the needs of your company are. Then design a system around this. Before implementation a demonstration can be given showing how your new solutions will work. If you are then happy we can go ahead and begin installation of the new systems.